Complaints

How to complain

Email info@goballaz.com, call (876) 260-2255, or speak to us at Ballaz Liberty Park, Kingston.

Tell us what happened, when, and what you would like us to do.

Who deals with it

Our Admin Coordinator handles complaints.

If your complaint is about a child's safety, see Safeguarding. It goes to the Managing Director, and urgent concerns go to the police first.

How long it takes

We acknowledge your complaint within 5 working days, and give you a full answer within 20 working days.

If you are not satisfied

Ask for your complaint to go to the Managing Director, who will look at it again.

If your complaint is about the Managing Director, contact the National Children's Registry or the police if it concerns a child's safety, or the Information Commissioner if it concerns personal information.

If it is about how we use personal information, you can also complain to Jamaica's Office of the Information Commissioner.